General Claim Form
Used for domestic or commercial losses including burglary & theft & Glass
Restoration & Emergency Response Services
Restorx Services – Immediate Response 1300 73 6333 Available 24/7
Restoration & Emergency Response Services
Johns Lyng Group – Immediate Response 1300 73 6000 Available 24/7
Restoration, Building & Emergency Response Services
Bay Building Group – Immediate Response 1300 766 216 Available 24/7
You may never have to make a claim against your insurance. However, when things do go wrong and you are involved in an unexpected accident, disaster or other loss you may need to make a claim. We are experienced claims personnel that specialise in certain areas of the claims handling process. You can be sure that we have the right person with the right specialty giving attention to your claim.
So how do you make a claim? And how do we make the process easier for you?
The first thing you must do is contact us as soon as is practical after the event happens. Simply call our office and speak directly with us.
We’ll establish the circumstances of the loss and provide the appropriate advice. MKW Insurance Brokers will notify the relevant insurance company or, if it is outside of business hours, we may appoint a loss assessor or claims preparation consultant to ensure no time is wasted in advancing your claim.
For larger, urgent or complicated losses, we will arrange a visit straight away and you can discuss the matter in depth with us. For smaller or less urgent losses, we’ll advise you on your best course of action and provide you with a claim form and our recommendations on the information required.
You should send us your claim as soon as you have gathered the information needed. Once we have the documentation we will review the material in conjunction with the policy wording and send a submission to your insurance company. If more detailed information is required, we will let you know.
Our team liaises with the insurance company, loss assessor and/or claims preparation consultant to make sure your claim is being processed as efficiently as possible. In the event of a dispute, MKW will work with you to prepare a further submission where we believe the insurer’s stance can be challenged.
At all times, we’ll keep you fully informed and up to date. We’re always happy to answer any claim enquiries and we will take care of all documentation and information transfers.
We always ask you try our mobile phones anytime day or night.
If you require urgent after-hours assistance please contact your insurer directly from the list below.
Please contact emergency services in the case of emergency or danger to yourself or property.
Emergency Services – Fire / Ambulance / Police – Call 000
NSW SES (State Emergency Service) – Call 132 500
360Underwriting Agencies Contact Online
Allianz Insurance Call 1300 858 649
AIG Insurance Call 1300 030 886
Blue Zebra Contact Online or Call 1300 052 077
CHU Strata Insurance Call 1300 361 263
Club Marine Insurance Call 1300 002 582
Chubb Insurance Call 1800 726 226
GT Insurance Call 1800 783 251
Hollard Insurance Call 1300 306 226 (commercial) or 1300 020 287 (Home & Motor)
Mansions Insurance Call 1300 738 308
QBE Insurance Contact Online Click Here
MKW Insurance Brokers
Office Address:
MKW Insurance Brokers
Office Address:
MKW Holdings Pty Ltd T/as MKW Insurance Brokers
ABN 53 617 495 495 AFSL 502391