MKW Insurance Brokers Claims Information

Sarah Moffitt – MKW Claims Manager

Phone: 0428 438 251
Email: sarah@mkwib.com.au

Click on QR code to save or access direct contact details

Our team are here to help and only a phone call away

Emergency Response & Make Safe

Restoration & Emergency Response Services

Restorx Services – Immediate Response 1300 73 6333 Available 24/7

Restoration & Emergency Response Services

Johns Lyng Group – Immediate Response 1300 73 6000 Available 24/7

Restoration, Building & Emergency Response Services

Bay Building Group  – Immediate Response 1300 766 216 Available 24/7

The MKW Claims Process Explained

You may never have to make a claim against your insurance. However, when things do go wrong and you are involved in an unexpected accident, disaster or other loss you may need to make a claim. We are experienced claims personnel that specialise in certain areas of the claims handling process. You can be sure that we have the right person with the right specialty giving attention to your claim.
So how do you make a claim? And how do we make the process easier for you?

Step 1: You

The first thing you must do is contact us as soon as is practical after the event happens. Simply call our office and speak directly with us.

Step 2: You and MKW

We’ll establish the circumstances of the loss and provide the appropriate advice. MKW Insurance Brokers will notify the relevant insurance company or, if it is outside of business hours, we may appoint a loss assessor or claims preparation consultant to ensure no time is wasted in advancing your claim.

For larger, urgent or complicated losses, we will arrange a visit straight away and you can discuss the matter in depth with us. For smaller or less urgent losses, we’ll advise you on your best course of action and provide you with a claim form and our recommendations on the information required.

Step 3: MKW Insurance Brokers

You should send us your claim as soon as you have gathered the information needed. Once we have the documentation we will review the material in conjunction with the policy wording and send a submission to your insurance company. If more detailed information is required, we will let you know.

Step 4: MKW Insurance and the Insurer

Our team liaises with the insurance company, loss assessor and/or claims preparation consultant to make sure your claim is being processed as efficiently as possible. In the event of a dispute, MKW will work with you to prepare a further submission where we believe the insurer’s stance can be challenged.

Step 5: You and MKW Insurance

At all times, we’ll keep you fully informed and up to date. We’re always happy to answer any claim enquiries and we will take care of all documentation and information transfers.

Online Claim Notification Advice

If you complete this online form we will receive a notification in our group inbox to action

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Inner West Sydney

MKW Insurance Brokers

Office Address:

Level 1, 5 George Street
North Strathfield, NSW, 2137

Postal Address:

MKW Insurance Brokers
P.O. Box 166,
Concord, NSW, 2137

Phone: (02) 9746 6273
Email: insurance@mkwib.com.au

Sydney – CBD

MKW Insurance Brokers

Office Address:

Level 8, 65 York Street
Sydney NSW, 2000

Postal Address:

MKW Insurance Brokers
P.O. Box 166,
Concord, NSW, 2137

Phone: (02) 9746 6273
Email: insurance@mkwib.com.au

Upper North Shore

MKW Insurance Brokers

Office Address:

West Pymble, NSW 2073

Postal Address:

MKW Insurance Brokers
P.O. Box 166,
Concord, NSW, 2137

Phone: (02) 9746 6273
Email: insurance@mkwib.com.au

Central Coast Office

MKW Insurance Brokers
Office address:

Suite 1/86 Mann St

Gosford NSW 2250

Postal Address:

P.O. Box 166
Concord NSW 2137

Phone: (02) 4311 6175

Email: centralcoast@mkwib.com.au