Claims Process

You may never have to make a claim against your insurance. However, when things do go wrong and you are involved in an unexpected accident, disaster or other loss you may need to make a claim. We are experienced claims personnel that specialise in certain areas of the claims handling process. You can be sure that we have the right person with the right specialty giving attention to your claim.
So how do you make a claim? And how do we make the process easier for you?

Step 1: You

The first thing you must do is contact us as soon as is practical after the event happens. Simply call our office and speak directly with us.

Step 2: You and MKW

We’ll establish the circumstances of the loss and provide the appropriate advice. MKW Insurance Brokers will notify the relevant insurance company or, if it is outside of business hours, we may appoint a loss assessor or claims preparation consultant to ensure no time is wasted in advancing your claim.

For larger, urgent or complicated losses, we will arrange a visit straight away and you can discuss the matter in depth with us. For smaller or less urgent losses, we’ll advise you on your best course of action and provide you with a claim form and our recommendations on the information required.

Step 3: MKW Insurance Brokers

You should send us your claim as soon as you have gathered the information needed. Once we have the documentation we will review the material in conjunction with the policy wording and send a submission to your insurance company. If more detailed information is required, we will let you know.

Step 4: MKW Insurance and the Insurer

Our team liaises with the insurance company, loss assessor and/or claims preparation consultant to make sure your claim is being processed as efficiently as possible. In the event of a dispute, MKW will work with you to prepare a further submission where we believe the insurer’s stance can be challenged.

Step 5: You and MKW Insurance

At all times, we’ll keep you fully informed and up to date. We’re always happy to answer any claim enquiries and we will take care of all documentation and information transfers.

New Claim Notification Advice

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Sydney Office

MKW Insurance Brokers

11 Thornleigh Avenue,
Concord, NSW, 2137

Postal Address:

MKW Insurance Brokers
P.O. Box 166,
Concord, NSW, 2137

Phone: (02) 9746 6273
Fax: (02) 9746 6255

Central Coast Office

MKW Insurance Brokers

38 Manns Road,
Narara, NSW, 2250

Phone: (02) 4311 6175


MKW Holdings Pty Ltd T/as MKW Insurance Brokers
ABN 53 617 495 495      AFSL 502391