Disclaimer
The information provided on this website does not cover all aspects of the law on the relevant subject matter. Professional advice should be sought before any action is taken based upon the matters described and discussed on this site.
To the extent permitted by law, we make no representations about the suitability of the content of this site for any purpose. All content is provided without any warranty of any kind. We disclaim all warranties and conditions with regard to the content, including but not limited to all implied warranties and conditions of fitness for a particular purpose, title and non-infringement.
We will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. To the extent permitted by law we will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site.
We believe the content of this site to be accurate, complete and current, however there are no warranties as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors.
We reserve the right to modify the content of this site from time to time.
General Advice Warning
Please note the following important information regarding the advice provided:
• The advice is general in nature and has been prepared without taking into account your individual objectives, financial situation, or specific needs.
• You should assess whether the advice is appropriate for your personal circumstances before acting on it.
• We recommend that you carefully read the relevant Product Disclosure Statement (PDS) to understand the features, benefits, risks, and costs associated with the product.
A copy of the PDS will be attached to quotes and policy invoices via email. If it is not attached, or if you would like another copy, please contact our office and we will provide one promptly.
Disputes Resolution & Complaints
MKW Insurance Brokers are committed to the fair, transparent and timely resolution of disputes. We subscribe to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice. MKW Insurance Brokers has a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.
As part of our commitment, we subscribe to the Australian Financial Complaints Authority (AFCA), an external dispute resolution service that is accessible to clients free of charge if they believe a complaint has not been satisfactorily resolved by us.
Please contact us if you have any complaints about our services.
Luke Wiblin
Director
1/5 George Street, North Strathfield, NSW 2137
Email: luke@mkwib.com.au
If your complaint cannot be resolved to your satisfaction within 30 business days, you have the right to refer the matter to Australian Information Commissioner (OAIC). They may be contacted at:
Australian Information Commissioner (OAIC)
GPO Box 5288 Sydney NSW 2001
1300 363 992
If you require further information about any of these procedures please contact our office during business hours and address your enquiry to our Disputes Resolution Officer (Luke Wiblin – See above).
