Please enable JavaScript in your browser to complete this form.Which month does this report relate to? *Name *Choice 1Yohan SeneviratneLuke WiblinPeter Di MaioDavid ChallinorKathryn DunnStuart DugganSarah MoffittJerric MarquezEmail *Renewals CompliancePrevious Months Renewals Clean Uphttps://mkw.insightbroking.com.au/Reports#/selection/period-renewalActioned & cleared Previous Months Renewals ReportYesNo - Separate report emailed to accounts@mkwib.com.auLapse and cancel replaced policies. Renewals should be "renewal transfer" as first option if insurer is changing. The Renewal list for prior months should be clear. Send a separate Excel Spreadsheet with any comments for any not clear including pevious months. All Renewal Declarations are currently out 8 weeks or 60 days prior? YesNoReview Officetech Tasks as of today and confirm all renewal declarations have been issued 8 weeks ahead and OT is updated correctly. If "No" why Not and when will it be rectified? All Renewal Tasks Reviewed and Statues Correct YesNoReview Officetech Tasks as of today and confirm all renewal task status are correct and renewals under control. Report back to management with any outstanding issues not already raised. Credit ControlAll Outstanding Unmatched Cash as active credit control task in Officetec? https://mkw.insightbroking.com.au/Reports#/selection/unallocated-cash-creditsAll outstanding have active tasks in Officetec?YesNoAll Unmatched Cash and credits have been reviewed and actions are in place with Credit Control tasks set up. Advise why any dont have active task Include client and amount and planClaims ComplianceAll Current Claims Tasks in Officetec have been reviewed and actioned within last monthDate task last updated < 30 days on all allocated claims?YesNoReview Officetech Claims Tasks and ensure every active claim has had action within the last 30 days with view to finalise and close. Report to management on claim issues or where status isn't progressing with plan or next steps. General CompliancePlease tick only if completed & up to dateEmail Inbox & to do lists reviewed and organisedAll Outstanding requests have OT TasksAll active New Business Opportunities have a task setupAll correspondence is responded / acknowledged same dayAll renewals have had verbal phone calls at a stage of the renewal processOutlook diary up to dateLeave requests sent to management and whole team advised once approvedExpections is that these items are continually reviewed and kept current on a daily & weekly basis as required. Please tick if NOT CompleteEmail Inbox & to do lists reviewed and organisedAll Outstanding requests have OT TasksAll active New Business Opportunities have a task setupAll correspondence is responded / acknowledged same dayAll renewals have had verbal phone calls at a stage of the renewal processOutlook diary up to dateLeave requests sent to management and whole team advised once approvedExpections is that these items are continually reviewed and kept current on a daily & weekly basis as required. Details on any NOT complete Items aboveAFSL ComplianceProfessional Indemnity Claims or IncidentsHave any claims been made or have you become aware of any incident which could lead to a claim under our PI policy?YesNoIf "Yes" Please provide detailsIf yes, please advise names of parties involved and circumstances that have resulted in this notificationBreaches & Incidents RegisterWere there any compliance breaches or Incidents reported during the month?YesNoIf "Yes" Please complete the following:Include: Name & Policy Details of Client, What Occurred & When, Outcomes / Plans / Corrective Actions/ Next Steps RequiredComplaints RegisterDid you receive any complaints in the month? YesNoIf "Yes" Please complete the following: Include: Name of complainant / Details of complaint / Contact Details / Name of Company / Relevant policy numbers or references / corrective action / Action Taken Direct Offshore Foreign InsurersDid you place any business with a Direct offshore Foreign Insurer during the month. YesNoIf Yes please provide Client Name, Policy Number & Inception DateConflict of Interest RegisterDo you need to report any conflict of Interests during the month. YesNoA conflict of interest occurs where the interests of a client is inconsistent with our interests. This can occur in our day to day business activities, in our relationships with clients, suppliers and others. Conflicts can be actual or potential, depending on how circumstances evolve. Sometimes there may be no actual conflict, but only the appearance of a conflict. To see the MKW Holdings P/L full policy please refer to the secure compliance page on our website. If "Yes" Please provide detailsSoft Dollar BenefitsDid you receive any soft dollar benefits during the month. YesNoSoft Dollar Benefits are any individual or group event, gifts, tickets, invitations etc... that could reasonably be expected to exceed $300 in value for any one MKW Insurance Brokers, Directors & Employees. Receiving this isn't against our policy but we require a full register to ensure conflict of interests and client expectations are met. If "Yes" Please provide details including nature of the benefit, date and estimated value. Occupational Health & SafetyDo you have any OHS or Workers Compensation issues to report? YesNoThe safety of staff is of paramount importance. Your safety must be considered at all times including the workplace, travelling, or at a client's site. All incidents whereby you have suffered injury or harm, or have been exposed to a risk which compromised your safety or may impact on your physical wellbeing, must be reported to management. If "Yes" Please provide summary details. Include Workers Name/ Time and Date of Injury / Location at the Time of Injury/ How was the injury received/ Nature of Injury and bodily part/s affected / Whitnesses/ Nature of the first aid treatment given / Name of person making entryProfessional Development ComplianceDo you have an active Professional Development Plan In Place *YesNoI'm currently building my own plan to discuss with managementAction RequiredStart documenting focus areas to develop. These should be both insurance / product focused and personal skills development. Its good to be working on 2 / 3 items in each group at any one time and work with one or all of the directors. Raise in next one on one weekly meeting. Training & Development RegisterHave you completed any training and development for the month? YesNoAs a broker our licence requires everyone to maintain a minimum level of training and development each calendar year. This is subject to audit. List Course Names, Provider & Dates CompletedPlease upload scanned copy of certificate Click or drag files to this area to upload. You can upload up to 5 files. General FeedbackDo you have any suggestions, issues, concerns you would like to raise? Summary & ConfirmationCompletedby ticking the following box and submitting this form you are confirming all information is correct and accurate to the best of your knowledge. EmailSubmit
