Privacy Policy

OUR PRIVACY POLICY

MKW Holdings Pty Ltd T/as MKW Insurance Brokers (ABN 53 617 495 495, AFSL 502391) (“MKW”, “we”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy describes how we collect, handle, use and disclose personal information. It also explains how you can access your personal information or make a complaint.

What information do we collect and how do we use it?

When we arrange insurance on your behalf, we collect information needed to advise you on your insurance needs and risk management.

This may include:

Name, address and contact details
Date of birth
Financial information
Assets and liabilities
Insurance history and claims records
Health or sensitive information (where required for certain policies)
We provide this information to insurers, underwriting agencies and premium funders to:

Arrange insurance cover
Obtain quotes
Manage policies
Assist with claims
Insurers may pass this information to reinsurers, some of which may be located overseas.

What if you don’t provide information?

If you do not provide us with the required information:

We may be unable to arrange your insurance
Your policy may be invalid or limited
You also have a legal duty to disclose information relevant to an insurer’s decision to insure you.

When do we disclose your information overseas?

We may disclose your information to insurers or service providers located outside Australia (e.g. Lloyd’s of London markets).

Where this occurs:

We will advise you (where practicable)
We take reasonable steps to ensure appropriate data protection
In some cases, overseas recipients may not be subject to Australian privacy laws
How do we hold and protect your information?

We take reasonable steps to protect your personal information from:

Misuse
Loss
Unauthorised access
Modification or disclosure
Your information may be stored:

Electronically in secure systems
In cloud-based platforms
In secure physical records
We use:

Password-protected systems
Firewalls and IT security controls
Secure document storage
Will we disclose your information to anyone else?

We do not sell, trade or rent your personal information.

We may disclose your information to:

Insurers, underwriters and reinsurers
Claims managers and loss adjusters
Premium funders
IT service providers and system providers
Legal, accounting or professional advisers
Regulators or government authorities where required
We take reasonable steps to ensure these parties handle your information appropriately.

How can you access or correct your information?

You can request access to your personal information or request corrections at any time.

To do so, please contact our Privacy Officer (details below).

We will:

Respond within a reasonable timeframe
Provide access unless restricted by law
Correct any inaccuracies where appropriate
What happens if you want to complain?

If you have a complaint about privacy, please contact us.

We will:

Acknowledge your complaint promptly
Investigate and respond within 30 days
If you are not satisfied, you can contact:

✔ Office of the Australian Information Commissioner (OAIC)

Your consent

By providing your information to us, you consent to its collection and use as described in this policy.

🌐 WEBSITE TERMS & PRIVACY

Website content disclaimer

The information on this website is general in nature and does not constitute advice.

You should seek professional advice before acting on any information on this site.

To the extent permitted by law:

We do not guarantee accuracy or completeness
We are not liable for any loss arising from use of this website
Anonymous usage data

When you visit our website, we may collect anonymous data such as:

IP address
Pages visited
Time and date of access
Browser type
This information is used to:

Improve website performance
Understand user behaviour
Enhance services
Cookies

We may use cookies to:

Improve website functionality
Enhance your experience
Cookies:

Do not identify you personally
Can be disabled through your browser settings
Online forms

If you submit information via our website forms:

Information may be sent via email
Data may not be encrypted
Information is stored securely and accessible only to authorised staff
If confidentiality is a concern, we recommend contacting us directly.

Direct marketing

We may send you:

Updates
Insurance information
Relevant offers
You can opt out at any time by contacting us.

If you have any questions about this Privacy Policy or your personal information, please contact:

Privacy Officer
Luke Wiblin
MKW Insurance Brokers

📞 Phone: (02) 9746 6273
📧 Email: luke@mkwib.com.au
📍 Address: 1/5 George Street, North Strathfield NSW 2137